英語フレーズまとめ

(現代ビジネス英語 2024.冬号 Lesson 15 より）-

• advocacy ad
  • 意見広告
• tagline
  • キャッチフレーズ、うたい文句
• spearhead
  • 最前線に立つ、陣頭指揮する
    • Carol spearheaded fundraising efforts to help the animal shelter.
• philosophy
  • 価値観、哲学
    • American retailers spearheaded "the customer is always right --- even when they're wrong" approach over a century ago, and many businesses embraced similar philosophies since.
• unreasonable
  • 理不尽な、筋の通っていない
• untrue
  • 真実でない、虚偽の、事実に反する
• accusation
  • 非難、言いがかり、訴え
• drive recklessly
  • 危険運転をする
• glare at
  • …をにらみつける
    • Terry glared at Mark when he took some food off her plate.
    • There was even a complaint asking for a specific driver to be fired because he had glared at that person,
• mild-mannered
  • 穏やかな、おとなしい
• customer harassment an bullying
  • お客による理不尽な迷惑行為といじめ
• physical aggression
  • 身体的な攻撃
• threatening
  • 脅かすような、脅迫的な
• intimidating
  • 威圧的な、畏縮させる
• entail
  • （必ず）含む[伴う]
    • What does Ben's new job entail?
• insulting
  • 侮辱的な、無礼な
• discriminatory
  • 差別的な
• laboriously
  • 苦労して、骨折って
    • Jenny laboriously filled out the long, complicated tax forms.
• dashcam
  • ドライブレコーダー
• baseless
  • 根拠のない
• far-fetched
  • こじつけの、ありそうもない
• The customer is always right.
  • お客様は常に正しい。

• disheartening
  • 落胆させる、がっかりさせる
• go overboard
  • 度を超す、やりすぎる
    • Whoa, Michael really went overboard with the cologne today.
• What business doesn't value its customers?
  • お客様を大切にしない企業などありません。
• encounter with
  • …との出会い
• take an emotional toll on
  • …に精神的な打撃を与える
    • Jason's estrangement from his father has 'taken a real emotional toll on'' him.
• estrangement
  • 仲たがい
• mistreatment
  • 不当な扱い、虐待
• employee engagement
  • 仕事に対する従業員の積極的な関わり
• face a tough situation
  • 厳しい状況に直面する
• labor shortage
  • 人手不足、労働力不足
    • Their business is slowly recovering now, but they're still struggling to hire new drivers due to the current labor shortage.
• run an ad
  • 広告を掲載する
  • place an ad in some media
    • Vicky is running an ad for her new business on various social media platforms.
• plea for someone to
  • （人）に…してほしいという訴え
    • Their plea for people to stop making irrational complaints that demoralize the staff quickly went viral on social media.
• irrational
  • 理性のない、分別のない
• demoralize
  • やる気を失わせる
    • The failure of Company X's new product has really demoralized the staff.
• go viral on social media
  • ソーシャルメディアで急速に広まる
• hostility
  • 敵意、反感
    • It's no surprise that customer hostility has a significant impact on the mental health of workers.
• interface with someone
  • （人）と意思疎通を図る、（人）と連動する
• vent one's frustration
  • （欲求）不満を表に出す
    • Peter loudly vented his frustration over the computer problems.
• be verbally threatened
  • ことばで脅される
• be yelled at
  • どなりつけられる
• I understand where the bus company is coming from.
  • そのバス会社の気持ちがわかります。

• labor to
  • …しようと努力する
• keep shelves stocked
  • 棚に商品を補充し続ける
• find oneself labeled
  • 自分が…と呼ばれていることに気が付く
• essential worker
  • エッセンシャルワーカー
• be hailed as
  • …として称賛される
    • This new drug has been hailed as a groundbreaking treatment for Alzheimer's.
• risk one's life
  • 命を危険にさらす
• billboard
  • （屋外の大きな）広告版
• over time
  • 時間の経過とともに
• contentious
  • 議論を呼びそうな、物議をかもす
    • Last year's wage negotiations were highly contentious.
• promise the world
  • 実現できなそうなことを約束する、大きな約束をする
    • Beware of financial advisors who promise the world when it comes to returns.
• in the eyes of
  • …の目から見れば
• disruption
  • 混乱、中断、崩壊
• be stuck
  • 行き詰る、立ち往生する
• automated voice prompt
  • 自動音声の指示
• be pushed around by
  • …にこき使われる
    • Carol refused to be pushed around and insisted on a pay increase.
• in person
  • 対面で、直接会って
    • Corporations are more concerned about efficiency and profitability and don't want to talk to you in person.
• cross the line
  • 度を超す、常識のレベルを超える
• abusive
  • 口汚い、無礼な
• 　Customers are king.
  • 　消費者は王様。
• Reality bites.
  • 現実が襲ってくる。

• prioritize employees first, customers second and shareholders third
  • 従業員を第一に、お客様を第二に、株主をン第三に優先する
• in turn
  • 結果として、今度は、
• letter of complaint
  • 苦情の手紙
• chances are
  • おそらく…だろう
    • Chances are the package will reach the U.S. next week.
• humiliate
  • 屈辱を与える、プライドを傷つける
    • If you write a letter of complaint about their crew's behavior, chances are you get a letter from the CEO telling you not to humiliate their employee and suggesting you fly another airline next time.
• unconventional
  • 慣例にとらわれない、型にはまらない
• apparently
  • どうやら…らしい
• consistently
  • 絶えず、一貫して
    • George has made consistently good investment decisions.
• rank tops
  • 第一位[最高]である
• trickle-down effect
  • トリクルダウン効果
• run high
  • （感情が）高ぶる
    • Tempers were running high during the meeting, so they took a break.
• restlessness
  • 落ち着きのなさ
• take out one's frustration on
  • 　いらいらを…にぶつける
    • Ashley takes out her frustration on a punching bag at the gym.
• feel trapped
  • …に閉じ込められたと感じる、…から逃れられない気がする
• tolerate abuse
  • 不当な扱いを許容する
• step up to
  • …しようと努力する、本格的に…する
• be something else
  • たいしたもの[人]である
  • You are something else. 君はすごい。
• the last straw
  • （忍耐・我慢の）限界を超えさせるもの
  • It's the last straw that breaks the camel's back. ラクダの背を砕くのは、わらの最後の１本である。

• top concern
  • 一番の関心（事）
• legal consequences
  • 法的な帰結、法的責任
    • If we don't take action when our employees face harassment from customers or other third parties, we could face legal consequences for creating a hostile work environment.
• take a stand
  • はっきりした態度をとる
    • The union has decided to take a stand and demand more sick leave.
• tricky
  • 微妙な、注意を要する、難しい
• navigate between
  • …の間をうまく切り抜ける
• keep in mind
  • 心に留めておく
    • Keep in mind that Debbie just started working here. She still has a lot to learn.
• have something in place
  • …を整える、…を設置する
    • The city has an emergency alert system in place to warn of potential flooding.
• verbal abuse
  • 暴言、ことばの暴力
• make it clear that
  • …であることをはっきりさせる
• leave the premises
  • 店を出る、敷地を去る
• repeat offender
  • （犯罪の）常習者、常習犯
    • DUIs are extremely serious. Repeat offenders may have their license taken away.
• nasty
  • 不愉快な、意地悪な
    • There will always be nasty customers but, as a service business, we should also learn how to deal with them and improve our service.
• Everyone has their off days.
  • だれにでもうまくいかない日はある。